We are hiring! Project Success Specialist- Front line

We are looking for a committed Project Success Specialist on an international project. This role will be assisting a Project team on the implementation of a software at a mine in Mongolia.
If you are interested in this role, please send your CV to info@itconsulting.mn by November 18, 2022.
Only shortlisted candidates will be contacted and asked to submit additional documents.

Requirements:

• Bachelor or higher degree in Business administration or equivalent area of specialization.
• 2+ year of experience in project.
• Ability to adapt to changes in a positive manner and work to tight deadlines.
• Excellent Mongolian and English speaking and writing abilities.

Functional Responsibilities:

Accountable to Customer Success Team Manager

• Report to Customer Success Team Manager on a weekly basis on Risks, progress against customer growth objectives and individual customer health metrics
• Track Individual Client Risks, escalate to Success Team Manager and assist in mitigating them

Support Customers in Achieving growth objectives

• Ensure that managers and sponsors receive the results they require to grow and expand
• Support and grow their existing client portfolio in the delivery of high-quality frontline planning software solutions
• Work with Managers and sponsors, in scaling operations and demonstrating product results

Support the Project Team

• Interpretation as required
• Training and coaching of client personnel
• Undertake basic system configuration when required

Key Objectives:

• Understand the value proposition
• Demonstrate the value & benefits of our products
• Prove to site, that they consistently achieve better shifts
• Standardize processes and embed behaviors
• Understand Customer goals and how our products can help
• Deliver and exceed customer expectations
• The Success Specialist also establishes strong relationships with key stakeholders, existing & new users by traveling to site every 4-6 weeks (in ideal circumstances).
• Continually assess expectations across sites. Understand and visually capture benchmarking and targets for success to assist the causation conversations
• Be Accountable for managing client expectations during Success
• Deliver value to each client during the implementation
• Weekly check-ins with each client to provide an update on the health metrics, assessing all aspects – software, people and process

• Be an expert on the solutions that our Products deliver for efficient problem solving